Enhancements "Plus" Customer Support

Access to Customer Support Services on PBSINET.COM
As a PBSI Enhancements "Plus" customer, you have free access to our web-based customer support offering regularly updated content:

• Enhancement feature descriptions
• Training schedules and registration
• Frequently Asked Questions
• Bulletin

PBSI-DOC Software Enhancements
Whenever we release a new version of PBSI-DOC, each Enhancement Feature customer receives free software enhancements. Every release brings additional features, new reports, and improved performance.

Regulation Changes
In the ever changing health care market, regulation changes are a certainty. PBSI stays abreast of regulation changes from all major payors, automatically supplying enhancements that deal with new requirements.

Documentation Revisions
With each major enhancement release, documentation revisions are provided (printed and indexed) for insertion into your PBSI supplied manual.

User Meetings
Share your suggestions, exchange ideas with other PBSI clients, and meet the staff who designs and supports the PBSI-DOC software. User Meetings provide a chance for you to learn about new features, share in PBSI's strategic planning, and vote on enhancement ideas to have included in future releases. The User Meetings include lunch at no cost for each Enhancements "Plus" client.

On-Site Management Reviews
Free site visits provided by PBSI project coordinators are central to Enhancements "Plus" customer support. On each visit, we'll answer questions, review your use of the system, and verify your understanding of various software features and reports that some clients would otherwise miss. These visits are very useful in helping you make the best use of new enhancements.

Experienced Support Staff
To insure that hotline support quality meets exacting standards, only experienced PBSI personnel are involved in responding to your help desk calls. New employees go through a long and intensive training program before actively participating in the hot line support.

Free Hotline Support
As a PBSI Enhancements "Plus" customer, you have free access to our toll-free customer service hotline during regular business hours (Monday through Friday, 8:00 a.m. to 5:00 p.m.).

Modem Support
If a difficult problem arises, a PBSI analyst will connect to your computer, allowing remote diagnosis and resolution of any software related issue -- eliminating all travel time.